Frequently Asked Questions

Orders are processed within 12–24 hours. After your order ships, delivery takes 5–7 days, and we email you the tracking ID. Holidays and customs checks can sometimes add a few days.

Yes. Shipping is free on every order, to every country. The total you see at checkout is the total you pay to us.

As soon as your order ships, we email you its tracking ID. It can take a day or two for the first tracking update to show. You can also see your orders in My account.

Fast Processing ($4.95) puts your order at the front of the packing queue, so it leaves our warehouse sooner. It does not change the delivery time after shipping.

Yes, if it has not shipped yet. Email support@dudububuonlineshop.com as soon as possible with your order number and what you would like to change.

Some countries charge import duties or taxes on parcels from abroad. These are set by your local customs office and, where they apply, are paid by the customer.

You can ask for a return or refund within 15 days of delivery. Read the full Returns & refunds policy.

We are sorry! Email support@dudububuonlineshop.com with your order number and a photo if the item is damaged. We will send a replacement or a refund.

Every product page lists the sizes (for plushies in cm, for clothing in S–XXL). If you are not sure, email us the product link and we will help you choose.

Email support@dudububuonlineshop.com (we reply within 8–12 hours) or tap the green WhatsApp button at the bottom of any page.

PayPal and major cards (Visa, Mastercard, American Express, Discover). See Payment methods.

Yes. Checkout is encrypted (https) and payments are handled by PayPal. We never see or store your full card number.

On many products you can buy 2 or 3 and save more. You can mix designs, and the discount is added automatically in your cart.

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